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About Us
Fiserv began deploying the Information Technology, Inc. (ITI) software in a service bureau environment in 1991. As the demand for the ITI Service Bureau Product grew, Fiserv decided to decentralize its delivery and added six data centers across the country to serve specific regions of financial institutions. As a result, in 1994, the Central Region data center began processing its first client. Since that time, the center has grown one client at a time and now processes over 120
financial institutions.
The technology supplied by the Fiserv Central Region Outsourcing data center is the Information Technology, Inc.’s (ITI) flagship product of Premier. Premier’s extensive and state of the art lines of integrated accounting, management information, and electronic delivery systems are second to none in the bank technology arena.
At Fiserv ITI, we believe the most important resource available to us is our people. It is the knowledge and expertise of our employees that enable us to compete successfully in the marketplace and continue to grow as a company.
Fiserv ITI has a dedicated customer service staff with industry setting standards for customer retention. This type of customer loyalty can only be achieved by providing excellent support starting with total on-site commitment during the installation and conversion process. Our efficient, proven plan includes on-site trips to your bank, plus on-site and/or regional training opportunities.
In addition to our professional approach to conversions, our ongoing support is unparalleled with most of our support calls answered immediately and the remaining called back in less than 30 minutes. This can only be accomplished because a significant number of our total employees are in customer service and/or relationship role.
The Central Region Data Center offers full customer service support that includes:
- Applications and Technical Phone Support
- Dedicated Installation Services
- Full System and Application Training
- Dedicated Account Executive Management
- Consulting Services
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